Get in touch with us today! Call us toll-free at 1.866.754.4111 or email us at [email protected] Close button
Web Design Kitchener Waterloo Guelph Cambridge AODA Development
This is a headshot of Jillian McBurney.


Part of my job responsibility is to reach out to our clients to see how things are going.  It is a time consuming process considering how many clients we have, but it is certainly worth while.


The individual conversations don't tend to take too long (unless the customer is particularly chatty) but a lot can be learned within a short amount of time.


Sometimes our clients tell me, "Everything is just fine. Thanks for the call."  Sometimes I answer questions.  Sometimes I simply listen to our clients feedback.  In all scenarios the conversation is extremely valuable.


I feel that my phone calls strengthen REM's relationship with our customers and allows our clients to be candid and get their questions answered without them having to initiate the conversation.


One of our clients sent this lovely message to me after we had an opportunity to talk.


"I have to tell you that I truly appreciated your phone call as to how things were going with our web site. It is certainly these personal touches that set REM apart from other web design companies; super people doing a super  job!"


In a society where email, texting and automated sales associates are so prominent, it is incredibly nice to be able to speak to someone, isn't it?




Subscribe to this Blog Like on Facebook Tweet this! Share on LinkedIn


Shauna Ramsaroop
September 16, 2021
Show Shauna's Posts
Rob Matlow
September 3, 2021
Show Rob's Posts
Sean McParland
August 20, 2021
Show Sean's Posts
Christine Votruba
August 12, 2021
Show Christine's Posts
Ryan Covert
July 26, 2019
Show Ryan's Posts
Sean Sanderson
July 23, 2019
Show Sean's Posts
Matt Stern
July 16, 2019
Show Matt's Posts
Sean Legge
June 28, 2019
Show Sean's Posts
Todd Hannigan
November 13, 2018
Show Todd's Posts