I have the pleasure of working with customers from all facets of our community - people who come to me with their new million dollar ideas, refinements to tried and true philosophies, and everything between.
One thing that drives all of my conversations with them is my deeply ingrained belief that the success of our customer must come first and foremost. We'll bend, bob, and weave to make sure that our customers are performing well in their market space.
REM has more *LIVE* customer support than any web design company that I'm aware of. We put real designers, software architects, account managers and support technicians on your team. They know your name, and you'll know theirs. We put expertly guided needs analysis sessions together to help customers avoid money pits, build only the tools that customers need to be successful, and refer them to industry experts that will compliment their game plan. I can also definitively say that we do this at costs that are below many of our competitors.
We've been in this community for 14 years and have an absurdly high customer retention rate which I attribute most to our number one guiding principle.
Customer Success Comes First
As we help our customers succeed with their business goals, they grow closer to our team of experts which then help them achieve their goals even quicker or more dramatically. It's a self feeding cycle that amplifies success over time.
I'm a proud card carrying member of REM and its Guiding Principles. What project are you looking to succeed with next?