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This is a headshot of Brad Anderson.

Customer Success Manager

REM Web Solutions - Kitchener, ON


REM is looking for a Customer Success Manager that will super-charge our customers' experience with excellent support services.


What We're Looking For

  • A positive and energetic personality who is also patient and empathetic.

  • A desire to interact with customers of all technical skill levels.

  • A solid understanding of common computer programs such as those found in Microsoft Office.

  • A genuine willingness to learn our process, our tools and our philosophy and to focus on problem solving within those boundaries.

  • A desire to interact directly with customers on multiple tasks such as first level technical support and training for our software product.

  • An ability to talk confidently to team members, managers and customers.

  • An ability to work under pressure to meet deadlines.

  • A post secondary education is highly valued. 


Bonus Points

  • Impressive secondary skills are highly valued for this position.  

  • Tell us about your technical accomplishments that make you a great fit for a high-tech company like ours!

    • HTML?

    • Social Media Expert?

    • Design experience?

    • DNS concepts?

    • Email Infrastructure concepts?

    • Content Management Systems?

    • etc.



  • Learn our products, services and philosophies to confidently help our customers troubleshoot common problems.

  • Hold training sessions in which you will demonstrate our software capabilities to new clients and teach them how to utilize our tools.

  • Listen to our customer feedback and find new ways to make customers feel great about choosing REM.

  • Test completed projects and report back any back any problems to our development team.

  • Maintain a positive spirit and embody our Guiding Principles in every interaction with our customers.


Why Choose REM?

  • You will join a team of motivated and dedicated professionals who move mountains.

  • You will stand out and get recognized for your many accomplishments.

  • You will build fantastic relationships and learn from an established and successful team.

  • You will get a real opportunity to make your mark in this community and have a blast doing it.

  • You will have fun here!


The 6 7 Guiding Principles of REM

  1. Customer Success Comes First
    A successful customer simultaneously demonstrates our worth in the market and our strength over our competitors.

  2. Take Ownership
    REM leaders own solutions.  We demonstrate our solutions by owning the problem first. 

  3. Think More
    There is always another option.  Always.  Find it.

  4. Improve Everything
    Good enough is only good enough for now.  We improve on everything we know and do every chance we can.

  5. Congratulate the Victory
    Amplify our momentum with positive recognition.

  6. Persevere
    In the face of debate, challenge and confusion, we push forward.  We make it through.

  7. Customer Success Comes First
    A successful customer simultaneously demonstrates our worth in the market and our strength over our competitors.


  • $35k to $40k depending on experience, skill and accomplishments.

  • Medical, Vision and Dental Benefits.

  • Long Term Disability and Life Insurance.

  • Multiple performance based awards such as paid trips to Las Vegas!


Apply Now

We strongly advise each candidate to take a few minutes to research REM.  Tell us in your cover letter what strengths you have that align with something you've learned about REM.


Apply by sending your resume and cover letter to [email protected].  


Only candidates selected for an interview will be contacted.


Submission Deadline: Friday, April 6, 2018
Start Date: April 16, 2018

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