Our Blog Page Page Icon  

Our Blog.

Humans writing words that span topics from support to design to content management and beyond!


Guiding Principle #1 Customer Success Comes First


I have the pleasure of working with customers from all facets of our community - people who come to me with their new million dollar ideas, refinements to tried and true philosophies, and everything between.


One thing that drives all of my conversations with them is my deeply ingrained belief that the success of our customer must come first and foremost.  We'll bend, bob, and weave to make sure that our customers are performing well in their market space.


REM has more *LIVE* customer support than any web design company that I'm aware of.  We put real designers, software architects, account managers and support technicians on your team.  They know your name, and you'll know theirs.  We put expertly guided needs analysis sessions together to help customers avoid money pits, build only the tools that customers need to be successful, and refer them to industry experts that will compliment their game plan.  I can also definitively say that we do this at costs that are below many of our competitors.


We've been in this community for 14 years and have an absurdly high customer retention rate which I attribute most to our number one guiding principle.  


Customer Success Comes First


As we help our customers succeed with their business goals, they grow closer to our team of experts which then help them achieve their goals even quicker or more dramatically.  It's a self feeding cycle that amplifies success over time.


I'm a proud card carrying member of REM and its Guiding Principles.  What project are you looking to succeed with next?

add a comment
Subscribe to this Blog Like on Facebook Tweet this! Share on Google+ Share on LinkedIn


Sean McParland
October 27, 2016
show Sean's posts
Todd Hannigan
October 26, 2016
show Todd's posts
Christine Alon
October 20, 2016
show Christine's posts
Shauna Ramsaroop
October 13, 2016
show Shauna's posts
Jillian McBurney
October 3, 2016
show Jillian's posts
Sean Sanderson
September 29, 2016
show Sean's posts
Rob Matlow
September 26, 2016
show Rob's posts
Ryan Covert
August 4, 2016
show Ryan's posts

Latest Posts

Show All Recent Posts



Everything Content Management Technology Design Holidays Off Topic Support New Features Personal Gaming New Clients SEO REM News Project Management Account Management Training
Home Our Work Our Team Our Services WebWiz@rd™ Support Contact Us  


72 St Leger Street, Unit 2

Kitchener, ON, N2H 6R4

P: 519 884 4111 | TF: 1 866 754 4111 sales@remwebsolutions.com


Client Centre Login


Accessibility & Compliance Privacy Policy
© Copyright 2016 REM Web Solutions. All Rights Reserved.
Web Design and Content Management by REM Web Solutions.
FaceBook Twitter Linked In YouTube Google Plus our blog