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How to Fix an Email Account That is "Over Quota"

 

 

Log into to Webmail

You can find your Webmail login screen by typing the following into the address bar of the browser of your choice:

http://mail.yourdomain.com*

 

Your screen should look something like this:

Webmail Login

 

Click "Access The Webmail Interface Here" to be brought to the following screen:

Webmail Login Screen

 

Type your full email address and password and click "Login" 

 

* Remember to substitute yourdomain.com with the domain name of your website (ie. remwebsolutions.com would be mail.remwebsolutions.com)

 
   
 

 

 

Delete Unneeded Emails from Inbox

Once logged in, you should be taken right to your inbox. Click the checkboxes to the left of any emails that you are okay with deleting permanently.*

 

Once your emails are selected, click the "Delete" icon at the top of the screen.

Delete Emails

* Deleting the emails from your inbox in Webmail could remove them from your email program - be sure to only delete emails you no longer need.

   
 

 

 

Delete Unneeded Emails from Sent Items Folder

From the Inbox screen, click on the "Sent Items" folder on the left side of the page

Delete Sent Items
 

Follow the steps above to remove any sent emails that you are are okay with deleting permanently. *

 

* Deleting the emails from your inbox in Webmail could remove them from your email program - be sure to only delete emails you no longer need.

   
 

 

 

Clear Out Deleted Items Folder

From the Sent Items screen, right click on the "Deleted Items" folder on the left side of the page

Deleted Items Folder

 

Click on "Empty Folder"

Empty Folder

 

On the next pop-up that says "Delete all messages in this folder?", click "Yes" *

 

* This will permanently delete all of the messages out of your deleted items folder - these cannot be recovered.

 
 

 

 

 
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