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This is a headshot of Jillian McBurney.

Product testing is a crucial part of our project development here at REM.


As part of my responsibilities, I am tasked with testing all of our released software.  This includes software for our clients as well as REM’s proprietary programs that are used exclusively by the REM team.


I first learned that I was a strong product tester within my first year at REM right after WebWiz@rd 3 was built and before we released it to our clients.  As with any software release, our tools needed to be tested for bugs, inconsistencies, inaccuracies and user experience.  I was asked to test the entire system and report on all of these factors and I did so very effectively. 


As a software product tester you must have a strong knowledge of what the software is supposed to do so that you can identify aspects of the tool that are broken or don’t behave as expected.  You can’t be afraid of “breaking” anything.  If you can “break it” there is good chance that your user will be able to break it as well and that must be avoided.  You must have excellent attention to detail and you can’t be in a rush while testing otherwise possible issues may be overlooked.


There are multiple reasons why deliberate testing is essential to any successful software release; a positive user experience and data integrity are two incredibly important reasons.


I have tested hundreds of tools and systems over the past 4 years.  I have examined systems as substantial as REM's WebWiz@rd and REM's proprietary internal CRM & Project Management System.  These systems take hours to thoroughly test. I have also tested much smaller programs that take only 30-45 minutes to test.  All of the testing that I complete shares equal importance.


I am quite proud of my contribution towards REM's hundreds of successful software releases.

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