It's incredible to see how deep our 7 Guiding Principles have penetrated the very souls of our entire workforce here at REM!
It was around this time last year that I first introduced the distilled nuances of REM's key values and principles into an easy to understand and easy to execute body of bullet points.
Since then I've had numerous comments from our leadership team and indeed all employees declaring how much easier it is to make critical decisions when there's an anchor of concise objectives to guide them.
I am extremely grateful for how much we've accomplished over the last year in building a strong and satisfying culture, and based on customer feedback throughout the year, I can see the ultimate reward for such hard work has also been realized.
More and more customers are sending us letters of praise and calling out individual employees for going above and beyond. It's an incredible feeling to know how many companies we've helped success. It's what makes working at REM so worthwhile.
We have our yearly employee reward event in October and I can honestly say that I have more rewards to hand out this year than any other year before it.
Kudos to my team. Kudos to REM!