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Support / Email



How to Configure Your Email Account
If your email is being hosted by REM Web Solutions, you must configure your email account properly in order to send and receive emails.   This process needs to be completed in the programs and on the devises that you are using for your email communications.  For example, Microsoft Outlook, your BlackBerry, your iPhone and other handheld devises.

The steps to set up your email will vary depending on which program or devise you are using however the process is very straight forward and only takes a few minutes to complete.
Click on the above link for your configuration settings.



How to Access Webmail
If your email is being hosted by REM Web Solutions, you will be given access to mailEnable webmail.  Webmail is a great tool to allow you to send and receive emails when you are away from your computer or if you are having difficulty with your email client or handheld email devise.  Click on the above link for instructions on how to access your webmail account.



How to Change Your Email Password
It is recommended to occasionally change your password in order to keep your email account secure.  Click on the above link for instructions on how to change your password as well as our password requirements.



How to Add Safe Senders
Adding email addresses and domains to your Safe Senders list is a great way to ensure that you will get emails from specific people.  This is particularly helpful if the emails from the specific people contain content that could be flagged by your junk mail filtering.



How to Block Senders and Filter Your Junk Mail
Blocking specific email addresses and domains can prove to be very helpful to reduce the amount of unwanted email that you are receiving.  You can also increase (or decrease) the level of your Junk Email Filter to help manage your spam as well.



Issues With Your Email Program
Occasionally your email may not work as you anticipate it should.  Click on the above link for a handful of actions that will help you narrow down your problem and quite possibly fix your problem as well.



My email account is “over quota”
Why are you getting this email notification?  It means that there is not enough space left in your mailbox on our server, to accept the new email that was refused.   Your mailbox encompasses everything from your Inbox, to your Sent Items, to your Deleted Items, to your Drafts and Junk folders, and all of the individual server folders that you may create to keep your emails organized.

Another important note to understand is that it isn’t necessarily the number of emails that you have in your mailbox but rather the size of the emails.

 
Testimonials

Testimonials

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  • The REM team has redefined my understanding of customer service. WebWiz@rd is an amazing product, but it is not the main reason why REM Web Solutions is as successful as they are. Quality service is what makes REM stand out.

    Carinta Mannarelli, Global Currency Services
  • OnTrace chose REM Web Solutions as the winner of an RFP to rebuild our corporate web site. A good web site development company needs three competencies, Web Site Design, Web Site Programming, and Back-end systems Programming. REM has all three. Their portfolio is top notch. We had a specific, complicated programming challenge and REM was more than up for the task. The site was completed on time, on budget, and the support staff does a great job of handling any changes we need. I would not hesitate to recommend them.

    OnTrace Agri-food Traceability
  • Our dealings with REM Web Solutions have been smooth, uncomplicated, simplified and yet dealt with in a professional and sophisticated manner. The initial design recommendations provided by REM were identical to our vision. The training I personally received on the Web Wizard program has made it easy for me to implement changes and manage our website on a day-to-day basis. The additional back-end user support and turnaround times have been incredible. I would recommend REM to anyone seeking to change providers or considering the implementation of a Website.

    Don Andrews, IRONWealth Financial Ltd.
  • As graphic designers and printers working together under one roof, GET Printing is obsessed with great visual communication - be it online, or on paper. REM "gets it", and that makes us a great fit.
    We required a web site that could really sell who we are without sacrificing any functionality. Being innovators who get the job done, we really wanted our web site to sell this idea. Our design department knew what they wanted the site to communicate visually, and our printing department knew the nuts and bolts of the work that our site would need to be able to do for our print clients.
    REM stepped up to the plate and delivered the attractive look we envisioned coupled with the practical functions necessary for our printing clientele.
    REM gave us great initial training, and whenever we’ve needed help while making updates to our site their support has been timely and top-notch. REM won’t just get you started and leave you stranded. We really feel they’ve got our backs covered. We enjoy working with them and would highly recommend their services to you.

    Trevor Martin, GET Printing Ltd.
  • Working with the team at REM Web Solutions to design and develop our website was a very positive experience all around. Being someone who had no prior knowledge of website building, their team was able to guide me through all the bumps in the road. I appreciated their highly professional approach from start to finish. I not only have an outstanding finished product, but receive ongoing educational and technical support from the entire team. Job well done. I highly recommend their services.

    Brygete Jauch, Holistic Nutrition
  • REM Web Solutions was essential in helping us create and manage our websites. They did all the ground work so we were able to easily upload our images and information using the Online Catalogue System they developed for us. They worked with us throughout the creation process to modify and develop this system to meet our requirements. REM was able to take our problems and concerns and create a solution that worked for us. I loved the fact that I could call with a concern about how the website was operating (for example, our "Request a Catalogue" section) and they were able to work with us to develop a solution (like creating radio buttons that allow the customer to choose to download the catalogue, or have one mailed to them). Creating a website (or 9!) can be very stressful and frustrating. REM Web Solutions is aware of that and do what they can to help alleviate those stresses and frustrations making it an enjoyable, exciting experience.

    Jessica McDaid, RTS Companies Inc.
  • High Performance Solutions engaged REM Web Solutions on a complex web development project, a project critical to the development of HPS, when other web development companies failed to execute on delivering our requirements.
    Faced with a critical project and very tight time frames, REM provided open and honest feedback on when and what they could deliver on the project scope. Their level of professionalism was very strong and their understanding of our vision of the project very clear.
    Once we engaged REM in the project they delivered on all expected deadlines and achieved all the deliverables of the project. The results were above our expectations and the feedback from our customers on the initiative have been very strong.
    REM provided us with the help we needed, when we needed it, and has been critical partner in the successful launch of HPCnetwork.com.

    Scott Smith, High Performance Solutions Inc.
  • REM goes out of their way to develop a web site that looks not only professional, but also is very user friendly. It is nice to be able to control my web site myself. The staff at REM go out of their way to finding a solution to your problems and are always very patient in answering your questions. They have truly helped to simplify the overwhelming task of developing a web site. When you don't know where to start, make the first step by calling REM. Thanks guys!

    Dr. Deborah Heaman, Hands On Health Care
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