Office Administration / Customer Support

REM Web Solutions - Kitchener, ON




REM is looking for an office administrator that knows how to make customers feel important and valued.  If you prefer to work as part of a high performing Web Design team that puts bold ideas in front of hundreds of customers each year then REM wants to talk to you.  We blend all the excitement and flexibility of a fast moving industry innovator with the stability of a company that has been thriving for more than 14 years in this community!


What We're Looking For

  • Exceptional verbal and written communication skills.

  • A patient and empathetic disposition to interact with customers of all technical skill levels.

  • A comfort level with learning new software packages to perform specific tasks such as in QuickBooks.

  • An understanding of basic web and internet based concepts, and a willingness to learn. 

  • A strong understanding of each of the major social media tools.

  • A solid understanding of common computer programs such as those found in Microsoft Office.

  • A fun and energetic personality.

  • Post Secondary Education required

  • The successful candidate will exceed our expectations if they also have:

    • Knowledge of the website development lifecycle and process.

    • Functional experience with design software such as Adobe Photoshop and Adobe Fireworks.

    • Practical knowledge of content management systems.

    • Professional level writing, editing and proof reading experience.

    • Software testing experience and/or quality control experience.


Office Administration

  • Maintain office services by organizing office operations and procedures; maintaining electronic and hard copy filing systems.

  • Handle daily invoicing and deposits as well as receivables.

  • Use common software programs such as Microsoft Word and Microsoft Excel to create, edit, manage and share documents and information.

  • Uses internal systems for data entry and upkeep of accurate databases.

  • Provide receptionist services.

  • Provide administrative support to management.

  • Prepare mail and packages for delivery.

  • Provide other related duties as required.

Customer Support/Customer Relations

  • Help the existing customer support team as a secondary/backup support resource for our customers.

  • Become proficient in our products and services to troubleshoot common problems and to help our customers effectively use the tools we provide.

  • Provide other related duties as required.

Marketing Assistance

  • Manage our social media communications through Twitter, Facebook, LinkedIn and Google Plus.

  • Proofread, release and distribute our internal blog posts.

  • Become proficient in our products and services to suggest new ways to reach new customers.

  • Compose blog posts and newsletters as part of the general marketing of the company.

  • Provide other related duties as required.

Why Choose REM?

  • You will genuinely stand out and build a fantastic portfolio while being supported by an established and successful team.

  • You are the primary visionary for all of your projects.

  • You join a team of motivated and dedicated professionals that move mountains and get noticed.

  • You get a real opportunity to make your mark in this community and have fun doing it.

The 6 7 Guiding Principles of REM

  1. Customer Success Comes First
    A successful customer simultaneously demonstrates our worth in the market and our strength over our competitors.

  2. Take Ownership
    REM leaders own solutions.  We demonstrate our solutions by owning the problem first. 

  3. Think More
    There is always another option.  Always.  Find it.

  4. Improve Everything
    Good enough is only good enough for now.  We improve on everything we know and do every chance we can.

  5. Congratulate the Victory
    Amplify our momentum with positive recognition.

  6. Persevere
    In the face of debate, challenge and confusion, we push forward.  We make it through.

  7. Customer Success Comes First
    A successful customer simultaneously demonstrates our worth in the market and our strength over our competitors.


  • $30k to $40k depending on experience, skill and accomplishments

  • Cell phone allowance

  • Medical, Vision and Dental Benefits

  • Long Term Disability and Life Insurance


PLEASE NOTE:  This is an in office job in Kitchener.


Please apply by sending your resume, cover letter to  Only candidates selected for an interview will be contacted.


Start Date: Late January 2015

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72 St Leger Street, Unit 2

Kitchener, ON, N2H 6R4

P: 519 884 4111 | TF: 1 866 754 4111


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