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My Approach to Training

I have been training REM clients since I started almost 5 years ago.  In the height of my training days, I used to train clients 2-3 times a week.  When I was promoted to Account Manager/Project Manager the number of training sessions that I led became less frequent.  Now my training is limited to new REM employees and our clients if our primary support staff are on holidays or unavailable.

 

I enjoy teaching our different tools and I have become an effective trainer during my time at REM.

 

Here are some general rules that I follow in my approach to training.

 

I Come Prepared

I make sure that I understand the tools that I am teaching.  If I were to second guess myself or fumble over my explanations, I could very easily confuse the person that I am training.  I could also make myself, and the company, look foolish if I were underprepared.  I take the time to learn the tools that I am teaching inside and out.  Being prepared allows me to speak confidently and answer any questions that I am asked.

 

I Keep on Track

Quite often our clients will begin to ask questions that start to lead the training down a different path.  Although I encourage our clients to ask questions, I recognize that answering their questions right away isn’t always the best approach.  In many cases the questions that are asked will be discussed at a later time, so in the interest of keeping the training organized, I will acknowledge the clients question and let them know that it will be answered at a later point. This allows everyone to stay focused and on schedule.

 

I Listen

This may seem like a no-brainer but it is imperative that I actively listen to the individuals that I am training.  I listen to what they are saying so that I can correctly address their questions and concerns.

 

I Am Patient

Yes, training sessions need to keep moving but I also need to give our clients a reasonable amount of time to jot down notes, look at the examples that I am providing and allow them to see what buttons I am clicking as I navigate through the system that I am showing them.  When I train a client, it is typically the first time that they have ever seen the tools that I am showing them, so I slow down a bit so that they can absorb what I am teaching them.

 

I Provide Training Documentation

The documentation that we provide at REM for training is limited.  We provide a small synopsis of what will be covered but we do not provide step by step instructions.  We do this for a few reasons but the biggest reason is that we want our clients to be paying attention to us, the trainers, not reading along to a lengthy “how to” document.  The documentation that I hand out allows our clients to add their own notes on the points that are important to them and forces them to become a more engaged listener.

 

I Am Ready to Explain a Process Multiple Times and in Different Ways

A set of instructions that I give to one client may not resonate with the next.  I must be prepared to explain and show processes more than once and in many cases, in different ways.  Sometimes this means that I simply walk through the process again and sometimes I am required to explain the process in an alternative way, such as using different terminology.

 

I strive to lead training sessions that are relaxed and informative.  I want our clients to leave my training sessions feeling comfortable with what I have shown them and empowered that they can use our tools with minimal, to no assistance.  I believe that I am able to accomplish this by following my self-imposed rules listed above.

 

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Featured Client - Performance Polymers Innovations Inc.

Featured Client
- Performance Polymers Innovations Inc. -

Company Name

 

About

Performance Polymers Innovations (PPI) Inc. is a manufacturer of specialized and custom rubber extrusions for many industries, including solutions for railways, shipping, manufacturing, snow removal, construction, and other sectors. With continued growth of sales and an expanding product line using the latest rubber formulations, PPI engaged REM Web Solutions to develop its website as a platform from which PPI could showcase its expertise in manufacturing railseal for railway grade crossings, maintenance-of-way products, snow plow edges, electrically non-conductive railway products, and other custom rubber extrusions. The increased web traffic on PPI’s website has generated inquiries from new customers throughout North America and the world, and has resulted in the development and sale of new products to meet the material and design specifications of both these new, and existing, customers.

 

No. of Employees: 12

Established: 1996

Location: Cambridge, ON

 

Visit Performance Polymers Innovations Inc. website

 

Q:

Why did you choose REM?

 

A:

PPI needed a web design company that could develop a modern website for us with high impact in both style and content. At the same time, this website had to be easy to update and manage, since most of our time at PPI is spent working with our customers to ensure that our products meet their projects’ specifications, and we work hard to exceed their expectations. REM impressed us with their similar approach in crafting a dynamic website template from our ideas, and their WebWiz@rd software made content management easy. PPI found the right fit with REM: a company that could develop and manage our web presence, but give us control of its content.

 

Q:

What was it like working with REM?

 

A:

Working with REM has been great. We are all extremely pleased with the result of our website project, and we have received very positive feedback from our customers. REM was flexible and understanding in accommodating our timetable for the development of the website, and they supported us at every single step of the process, from making design changes to the website to transitioning it and our e-mail to a new domain name. When PPI lacked the time or technical knowledge, REM took the initiative to get things done so that we could move to the next step of the project. As we continue to grow, PPI will expand its website and we look forward to continuing our relationship with REM, because we know that when we need website support, we can get the right answer, right away, with a just quick e-mail or phone call to REM.

 

REM impressed us with their similar approach in crafting a dynamic website template from our ideas, and their WebWiz@rd software made content management easy. 

 

-- Martin Lennox, Performance Polymers Innovations

 


 

Learn first-hand how we can help you with your website needs.
Contact us today!

 

Toll Free: 1.866.754.4111

Phone: 519.884.4111

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Customer Profile for July 2016

I want to thank everyone at REM for their hard work on the successful launch of St Jacob's new website.  Everyone on the REM team had a part in this project.  This new website turned out great.  The design is fun and easy to navigate.  There is an a new business directory that was built to help visitors find what they are looking for between the market and the village, quickly and easily.  The site was also updated to make it completely mobile friendly. 

We enjoyed working the team at Mercedes Corp and appreciate their hard work on the project to make sure it was a successful launch.

 

Take a few minutes and visit the new website or better yet take a drive a check out all the fun things to do in St Jacobs this summer.

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Web Design Client Spotlight

We had the pleasure to work with Alumni Classroom Furniture to develop a new website. We are all very pleased with how it turned out.  This site has an extensive product catalog to show off their unique classroom furniture that they manufacture and sell.  As you browse through the website, you can add products to a list of products you are interested in and request more information.  The entire website is also mobile friendly.

 

They certainly did not have cool classroom furniture like this when I was a kid.  I think their flow desk is my favourite.  The trend of collaborating more in the classroom and the design of these desks go well together.  You can select a variety of colours as well.

 

 

 

Below is a shot of the home page.

 

Alumni Classroom Website

 

To find out more visit their new website at http://www.alumnicf.com .

If you want to talk about developing a new website for your business, just reach out to us any time.

 

 

 

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Four!! No, actually there are just two.

My favourite female designer here at REM (ok, the only female designer here at REM but she's still my favourite), is in the process of designing a new website for Merry-Hill Golf Club and Innerkip Golf Club.

 

I am particularly excited about these two new projects for two reasons.  Firstly, their existing websites are showing their age and are due for an update and secondly, their timing is perfect. 

 

They contacted us for their new websites during their off-season with the goal of having them populated and ready to go for the spring.  They have the energy and excitement for their new sites but more importantly they have the time to dedicate to these projects to meet their objectives.

 

I am eager to see what Christine, (my favourite female designer here at REM), has come up with!  I have no doubt that our customers will be really happy with the end result.

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Customer Website Highlight - Vincenzo's

Anyone living in Kitchener/Waterloo typically knows Vincenzo's.  It is a fantastic fine food shop with an amazing selection of gourmet foods from around the world.  It truly is impossible to walk out of there with 1 item.

We have had the pleasure of working with Vincenzo's for a number of years on their website.  We were very pleased to launch a new version of the website in the later part of 2015. This new website showcases all the great items they have for sale.  Many people don't realize that you can purchase many of the items they sell online from cheese and chocolates to gift baskets.

 

I think the coolest thing on the website is a feature that allows you to order and customize lunch for up to 20 people at a time.  You can customize your own sandwich or salad or even pick from the hot counter and more.  Your order is ready for pickup and you can bypass the checkout line by paying online!  What a great way to order lunch for the office and let everyone pick what they want.  By the way, the whole website is mobile friendly so you can do all your shopping easily from your phone.

 

This web design project was a lot of fun for our team to work on and we appreciate all the great collaboration that Carmine and his team were able to offer to make it such a success.  If you haven't already checked it out have a look at http://vincenzosonline.com.  

 

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Congrats on Your New Site Elmira Vacuum & Electrical!

I would like to congratulate Elmira Vacuum & Electrical on the launch of their new site!  

 

Everyone from both the REM and Elmira Vacuum & Electrical teams deserves a congrats on a job well done!

 

Here is a brief snapshot of their new site:

 

 

If you would like to see the new design please visit the Elmira Vacuum & Electrical website here.

 

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Congrats on Your New Site Slug Master!

I would like to congratulate Slug Master on the launch of their new site!  

 

Everyone from both the REM and Slug Master teams deserves a congrats on a job well done!

 

Here is a brief snapshot of their new site:

 

 

If you would like to see the new design please visit the Slug Master website here.

 

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Congrats on Your New Site Key Rehab!

I would like to congratulate Key Rehab on the launch of their new site!  

 

Everyone from both the REM and Key Rehab teams deserves a congrats on a job well done!

 

Here is a brief snapshot of their new site:

 

 

If you would like to see the new design please visit the Key Rehab website here.

 

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Congrats on Your New Site Tsuruoka Kai Karate Do K-W!

I would like to congratulate Tsuruoka Kai Karate Do K-W on the launch of their new site!  

 

Everyone from both the REM and Tsuruoka Kai Karate Do K-W teams deserves a congrats on a job well done!

 

Here is a brief snapshot of their new site:

 

 

If you would like to see the new design please visit the Tsuruoka Kai Karate Do K-W website here.

 

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