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Five Signs Your Website Is Letting You down and Needs Work

First impressions can mean the difference between a thriving or struggling business. People turned off by what they see or experience won't become customers. This is universal regardless of your location, be it Kitchener, Waterloo, Cambridge, Guelph, or anywhere else in the world.


A run-down building for example, will most certainly turn away customers. While this is, or should be obvious, the same applies to business websites. People won't do business if they feel uncomfortable, and a website that seems "off" will have this effect on your visitors.


Here are 5 signs your website needs work:


Missing Images


A website that has a missing-image icon conveys an impression of neglect. Multiple missing images leave the impression of a ghost town that "tells" people that nobody is home. Visitors aren't likely to purchase from such a site any more than they would from a store with broken windows. Missing images are either caused by missing image files or changed image file locations.


Broken Links


Broken links are online dead ends that usually lead to a 404 or not found error page. They give the impression of a non-functional website. Like the missing image, either the destination doesn't exist anymore, or its location (address) has changed.


Website Doesn't Render Properly on All the Popular Browsers


If you've only viewed your website through one or two web browsers, you may be in for a shock after viewing it in other popular web browsers. Parts of the site may not fit together, content or navigation bars may extend beyond the boundaries of a web page, and raw HTML code may show. In addition to making the site look rundown, some people may think the site is hacked or has malware. This can happen when using antiquated code or code that's too cutting-edge.


Average Visitor Stays Less Than 20 Seconds


When viewing your web stats, a high traffic figure means few if any visitors stay around long. The less time spent on your site, the less likely a visitor will convert into a customer. If most people won't stay longer than a few seconds on your website, something is driving them away. Before doing any more online marketing, you should get to the bottom of this issue.


Cookie Cutter Website


If too many websites are using the same template or theme as yours, you aren't visually differentiating your business from your competitors. Rather than being an interesting online destination, it will seem like just another generic website.


Make the most from your website by giving it a much-needed tune-up. For help with your web design, don't hesitate to get in touch with us.

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How to Play Foosball

It’s a known fact that we at REM love to play foosball!


It’s a fun activity to do and it feels great to get your energy levels up after playing a vigorous, challenging match with a friend. Personally, it took me a long time to get the hang of it. When I first started playing about 2 years ago I lost a lot – and I mean A LOT! But the key in acquiring new skills is to never get discouraged, no matter the number of loses. I didn’t see it as losing I saw it as “training;” with that mentality I wasn’t afraid to challenge anyone.


So how does one play foosball? Essentially, foosball is table game/sport based on Soccer (or Football for Europeans). The name originated from the German word for soccer (pronounced the same way) literally meaning “foot plus ball.”


The goal is to utilize the 4 rods and a total of 9 “players” (the wooden or plastic men with no arms) to put the ball into the “net” (usually just a hole at your opponent’s side). The 4 rods are:

  1. The 5-bar: the rod in the middle that starts off the game. Usually the strongest because it’s the heaviest and the hardest to get pass because of how many “players” in the bar.

  2. The 3-bar: the main set of players that shoot the ball into the goal and therefore closest to the opponent’s “net.”

  3. The Defense (2-bar): this bar is right in front of your goalie and net. Its main uses are two-fold: a) to block/deflect the ball from the net and b) to push the ball away from your side of the table and into your opponent’s side.

  4. The Goalie: self-explanatory here.

I’ve learned that when it comes to Foosball, it’s not about the power of your shots (although having strong, powerful shots can help a lot…. I’m looking at you, Sean Sanderson!), but the precision of them.


Of course there’s a lot more that goes into this sport. And yes, it is a sport! It requires training, accuracy, strategy…and sometimes trash-talk…. hehe  but of course all in good fun. The important thing is to have fun and to be a good sport about it. If you’d like to know more about it, here’s a link to a handy-dandy video:



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Does it Work? How Case Studies on Your Website Build Customer Trust

There is nothing better for your business then a firsthand review from another satisfied customer. Case Studies are a great way to showcase the success that another customer has had with your product. Here are some tips on how to craft a winning case study that keeps new customers pouring in.


Use Your Ideal Customer to Profile


First, you'll want to contact a regular customer who is extremely satisfied with your product or service.  The key here, is that you want a customer excited about sharing their success. Ask for their permission to profile their success through a case study that you can share on your website.


What Was the Problem?


Once you have identified your ideal customer, you'll want to outline in detail the specific problem they were facing before purchasing your product or service.  Go into detail about the "pain" they were experiencing before they found your company.  This will give future customers a chance to truly see if and how you can solve their problem also.


How Did You Solve It?


The second item will want to address is how your product or service solved their problem. Showcase exactly what you did. You also want to showcase the results of your solution.  What great benefits is this customer now receiving as a result of what you have to offer?  




Traditional case studies are documents that you provide on your website for customers to download.  Why not take a different approach and do a video or a blog that highlights this information?  The important thing is that you want to provide an enriching experience for a potential customer.


A great Case Study provides detailed and tangible evidence of your product or service.  Taking the time to craft a solid Case Study goes a long way towards getting your product into the hands of new customers. At REM we show case studies of our customer's sites on our work page as well as write blogs highlighting featured companies. If you are in Kitchener, Waterloo, Cambridge or Guelph and surrounding areas, give us a call and we can show you what WebWiz@rd can do for your companies success.

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Happy Easter 2017

Wishing all of our valued clients a safe and happy Easter!



REM will be closed Friday April, 14 and Monday April, 17.

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When a Good Website Goes Bad. Top 3 Website Mistakes That Destroy Your Credibility

How customers view your website determines how they will view your product. Failing to ensure your website is of the highest quality possible could destroy your credibility.  Below are 3 ways in which you could be damaging your relationship with your customers.


Failing to Brand Properly


Logos, colors, slogans etc. are all things that play into your company brand.  It's what sets you apart from the competition.  It represents what makes your company unique and memorable to your customers. Your website should match your brand to give your company an overall "polished" appearance.


Not User Friendly


Unusual fonts, an odd color scheme, and text size will make it difficult for a customer to read the information on your site.  Try to stick to standard fonts.  It's tempting to shrink the font size to squeeze as much information on the page as possible.  But who cares about the content if it is too little to read?


Overly Focused on SEO


A cluttered website loaded with a bunch of keywords that are there merely for the sake of SEO makes the site seem forced and unnatural.  The customer wants to know that you care about them, not your Google rank.  Focus on providing rich quality content and attract the customers who will keep coming back for more.


Our innovative, powerful and easy-to-use Content Management System (CMS) WebWiz@rd, allows you to take the time to ensure your website represents your best work. Pay attention to the details and make sure your customer knows that your company cares about your image.  It goes a long way to building those lasting relationships, that ultimately help ensure the success of your business.

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REM Staff Bio - Brad Anderson

At Work

Role at REM:  

Customer Success Manager



Computer Science - Conestoga College

Archaeology - Wilfrid Laurier


Work Experience:  

8 Years


Something That Makes Me Smile at Work:  

Overcoming a puzzle or challenging situation



Web site: 




Anything H.P Lovecraft



Pasta, Spicy things


TV Show:  

Game of Thrones


Musical Artists:

Classic rock from the 60's, 70's


Time of Day:  

7:30 P.M





Places in the World:  

California, B.C, The Caribbean, Las Vegas


Recreational Activities/Hobbies:

Gaming, Cooking, Travelling, Hiking



Martial Arts





Least Favourite


Don't have one!



Time of Day: 

7:00 AM






More Info

Best Thing Someone Said to You: 

Others will follow the example you set whether you want it to happen or not.


Life Motto: 

Live and learn in each moment.


My Hero: 

My significant other


One of the Things I Find Fascinating:  

The behaviour of animals


Most People Don’t Know This About Me:  

I have never travelled outside North America.

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Are you ready for a website redesign?

Let's face the facts--without a well-designed, user-friendly website, it is nearly impossible for a business to be successful. This is especially true for small businesses, which rely on gaining new customers and growing exponentially. The Internet is changing every day, and chances are, your website needs a functional makeover. If you are not sure whether or not to take the plunge into website redesign, read on to see if your website is truly up to date. Here are some signs that your website needs an overhaul.


Your website is not responsive.


A responsive website is one where a site looks equally as professional on a phone, tablet, or computer. You have seen non-responsive websites; the ones where the font on your phone is so tiny that you cannot read the content. Now more than ever, people are using their phones to look up businesses, so a responsive website is essential for generating sales and growth.

Your website is disliked by your customers.


The simplest way to find out if your website is up to par is by asking your customers. They will have the best insights into how simple, elegant, and informative your site is.

Your website is less user-friendly than your competitors.


Sometimes you don't even need to ask your customers; you can just look at your competitors. If their sites have tools or information that yours doesn't offer, updating your website could be a key factor in matching or exceeding their sales.

Your website views are not proportional to your sales.


If your website is not getting many views but you are still selling lots of product through word-of-mouth, that means that the marketing problem is with your site not the product itself. Making your website user-friendly can enormously spike your sales even if the company is already doing well, so it is worth figuring out why no one is visiting your site.

Your website lacks up-to-date content.


The purpose of a website is to inform the customer about your company and encourage them to buy from you. Sites that lack aspects of this are automatically put behind; adding a blog, online ordering, or an information page will increase your views and revenue.


Companies at the forefront of the business world are the ones that utilize technology to the fullest. If all of the Fortune 500 companies have polished, modern websites, why should your small business be any different? The key to growth in today's society is constantly adapting to the newest technology. Making a better Internet experience for potential customers is well worth the time and money of a site redesign. Call us today to find out what REM can do for you.

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Signs Your Website Needs Work

You've got a website. The entire world can see it. Whether you're located in Kitchener, Waterloo, Cambridge or Guelph or you're a site owner from any location on our planet, your web design is on display for all the world to see. We'd like to suggest some signs that your website needs work so that you can present the best image possible to the world.


It uses flash


The online world is going mobile. However, flash isn't supported on iOS devices like iPhones iPads or iPod Touches. If your site doesn't speak effectively to the iOS world, a significant segment of the Internet, you're using bad web design that's outdated.


It displays stock photos of people


Stock photos of people look inauthentic. People immediately spot them and unconsciously judge them as phony. They reflect poorly on your content. Don't use stock photos of people and risk receiving the suspicion they could cast on your site.


It's showing too many ads


The goal of ad design is to integrate with your web site. If ads are cluttering your webpage, eliminate them. This is especially true if they are ineffective ads or low-converting ads. Let your web design flow unobstructed!


Long paragraphs present a wall of text


Website visitors in 2017 are scanners. Use bullet points, lists, bolding and images to help them find the information they seek quickly and easily. Long, unbroken "walls" of text are a visual turnoff in today's web design.


If you're near our Kitchener office, do visit us and discuss your web design. We welcome site owners from anywhere in Southern Ontario, call or email us to set up an appointment to talk about your site. Customer support is our number one priority. Let us help you make your website reflect you at your best in 2017!

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Why mobile should be your first choice when it comes to your business' website

When it comes to web design, mobile should be your first consideration. Smart phones are everywhere these days. More often than computers, mobile devices have become the first choice for viewing websites. A web design that is mobile friendly can have a profound impact on website traffic. 


Being Mobile Friendly Can Help With SEO


It's pretty straightforward, websites that are optimized for mobile use receive a higher priority from Google. If your website is not mobile friendly, then you are going to struggle when it comes to search engine optimization. Don't be left behind, ensure that your website is ready for mobile use.


Being Mobile Friendly is More Convenient


From a customer standpoint, consider how you would feel if a website was not mobile friendly. In the on the go world we live in it's just more convenient to use your phone to look at websites. A website that isn't mobile friendly will have less likelihood of being viewed.


Everyone is Doing it


Perhaps the strongest argument for mobile friendly websites is the simple fact that everyone uses a smart phone. Why would you not want to have the general populace in mind when considering your website. It just makes sense. 


Here at REM Web Solutions, we can explain how mobile first can really give you the advantage in your web design. We service Kitchener, Waterloo, Cambridge and Guelph and surrounding areas. Please contact us if you have any further questions. 

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Pro Basketball in KW

If you are looking at having some fun on a weekend or an evening, and want to see some good local sport entertainment at a reasonable cost for a family of 4, then you will need to take in a KW Titans basketball game. The new pro basketball team in KW has invaded The Aud.   The team plays a great up tempo game and there is no shortage of action on and off the court.  During the game, there are the typical freebees with basketball stress balls and t-shirts being thrown into the crowd between quarters, and the dance team providing entertainment throughout the game. As an added bonus, after each home game the players will come back up in the concourse area at The Aud to have an autograph session and mingle with the fans.  So, if you are a basketball fan or just a general sports enthousiast and want to see some professional basketball and don’t want to make the dreaded drive up the 401 at 3 times the cost, then support our local team in the only professional basketball league in Canada and I will bet you that your first game won’t be your last!





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Contributor Portrait
Todd Hannigan
April 24, 2017
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Christine Alon
April 20, 2017
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Brad Anderson
April 6, 2017
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Matt Stern
March 22, 2017
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Rob Matlow
March 20, 2017
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Sean Sanderson
March 13, 2017
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Sean McParland
January 23, 2017
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Shauna Ramsaroop
December 21, 2016
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Ryan Covert
August 4, 2016
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